At Centris, we're a U.S.-based customer contact center that specializes in bilingual (English & Spanish) customer service and support. With offices in Monterrey, Aguascalientes, we're growing fast — and we want you to grow with us!

We are seeking for a Medical Collections Specialist to join our call center team.

In this role, you'll work with healthcare-related accounts to recover past-due balances, ensuring respectful communication and compliance with industry regulations.

If you're passionate about helping people, have experience with collections or medical billing, and thrive in a performance-based environment, Centris is the place for you!

Main Activities

• Contact patients or clients with overdue medical accounts.
• Negotiate payment plans and settlements.
• Handle sensitive conversations with professionalism and empathy.
• Maintain accurate and detailed records of collection activities.

What We're Looking For

• Experience in collections.
• Strong negotiation, communication, and conflict resolution skills.
• Comfortable working in a fast-paced call center environment.

Experience with:

• CRM & collection software (A plus)
• Microsoft Excel, Outlook
• Skip tracing tools

Schedule:

Monday - Friday (Weekends off)

40 hrs per week

Morning shift

We offer:

-35% bonus

-An extra 15% bonus based on metrics

- weekly payment

-law benefits

-and more!