At Hays we are looking for the best TALENT

CUSTUMER SUPPORT SPECIALIST

1 year of experience

RESPONSIBILITIES

The essential functions include the following. Additional duties may be assigned when needed.

· Prompt customers for information necessary to troubleshoot problem reports

· Reach out to customers by phone and / or screen share as necessary to understand problem reports

· Identify solutions to problem reports and deliver them to customers

· Help customers understand R365 software operations, catering, scheduling, and manager log functions

· Route non-operations customer issues to appropriate teams and team members

· Diagnose and document software defects and escalate them to Operations Support, Manager or Lead

· Participate in live chats

· Manage personal queue of customer tickets

· Identify gaps in company self-help documentation

· Train and mentor new team members at the request of Support management

QUALIFICATIONS

· Bachelor's degree with emphasis in business and / or finance and / or accounting preferred

· Restaurant industry experience

· Strong understanding of general business principles

· Excellent problem-solving skills

· Strong customer service skills

· Clear and effective oral and written communication

· Strong grasp of software and internet technologies