We are seeking a highly skilled and analytical Global OpEx and Transformation MIS Lead Analyst to join our growing team. This role is pivotal in driving data-based decision-making across global operational teams by leading the design, automation, and transformation of management information systems (MIS) and reporting mechanisms.

Key Responsibilities:

• Lead the creation, enhancement, and automation of operational reports and dashboards using SNOWPRO and Power BI.

• Transition all manual and spreadsheet-based reports into SNOWPRO-based dashboards.

• Consolidate and analyze data from global teams to generate regular and ad-hoc MIS reports for team leads, managers, and senior leadership.

• Ensure timely delivery of performance reports including KPIs, SLAs, capacity, and utilization metrics.

• Perform in-depth statistical and performance analysis to identify trends, issues, and improvement opportunities.

• Collaborate with the OpEx team to support transformation initiatives, complaint management, and idea management across regions.

• Develop executive-level PowerPoint presentations summarizing project progress, operational health, resource utilization, and transformation metrics.

Key Skills and Competencies:

• 5+ years of experience in MIS, business intelligence, operations analytics, or transformation roles.

• Advanced Excel: Pivot tables, advanced formulas, data cleaning, and automation.

• Power BI: Dashboard development, DAX, data modeling, visualization techniques.

• SNOWPRO: Expertise in leveraging SNOWPRO for report automation and dashboard management.

• HYBRID: 2 DAYS AT HOME, 3 DAYS AT OFFICE