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Descripción
About Us
Slalom is a purpose-driven consulting company focused on strategy, technology, and business transformation. Founded in 2001, we had a simple goal - build a company where people love their work and love their life. ?As we continue to grow, we have a responsibility and opportunity to do good in the world. We're committed to building our business in ways that are sustainable and responsible, while creating innovative solutions to the world's biggest challenges. We have bold aspirations for the future and together with our people, partners, and customers, we take measurable actions for today.
Job Title: IT Senior Specialist
Slalom's IT Infrastructure Team is seeking an onsite IT Sr. Specialist to join its Infrastructure Operations Team.
You are customer service focused. You are excited to solve IT problems for the people around you, include network connectivity, AV functionality, end device issues. You like to make people smile.
Responsibilities:
Be the onsite presence as a hub for IT service delivery and operations
Testing and monitoring network connectivity and user experience
Provide AV system onsite support, including testing, vendor coordination, and basic system setup and testing
Assist network, AV, and endpoint engineers to perform required activities onsite
Collect users' reports of IT issues and accurately diagnose and resolve those issues, escalate as necessary
Work though assigned service and trouble tickets
Provide high quality customer service to local office, escalate issues to engineering teams when necessary
Provide high quality customer service to engineering teams, and deliver required IT services according to established standards
Willing to be available to travel when business needs arise
Qualifications:
3+ years of experience in IT support and administration
Positive attitude with strong customer focus
Great communication skills and fluency in English
?A mind eager to learn