Responsibilities
:
To coordinate all resources of the tower (including off-shore)
To orchestrate end-to-end-services for the involved towers (top of stack)
Manage the cooperation between Towers to ensure usage of standard methods and tools wherever applicable
Ensure that account specific processes are applied at all relevant scope
Evaluate and manage service requests
To drive completion of service acceptance, technical assurance and handover processes Being the SPOC in case of escalations & major incidents
Act as the next level of escalation for tower specific technical teams for all service mgmt. processes
Ensure that the Root Cause Analysis for the tower specific services are performed
Raise problem records whenever identified
Raise request for changes, assess prepare, present the change in the CAB to get the approval
Identify and manage all required resources for change planning and execution (including testing, approval and back out plans)
Ensure the quality of asset management requirements in the respective towers
Ensure the CAP planning of the account in the tower on the component level and provision to Manager
Qualifications
Qualifications
College/University degree in IT or 5 - 7 years of equivalent working experiences
Portal, virtualization, application database or hardware knowledge
Solution Architect 3 -5 years, ITL Foundations, Project Management
CRM Experience
Experience in Hardware and Software Migration is an asset
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.