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Hace 2 sem
Intake Specialist
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We are a highly successful immigration law firm with offices in Kansas City, renowned for our dedication to serving clients primarily from Mexico and Latin America. With a client base that is 99% Spanish-speaking, we have established a robust remote work presence across the United States, Mexico, Spain, and Argentina.
Our mission is to advocate for the interests of immigrants in the United States, so working with us means actively supporting their needs, understanding their language, culture, and unique circumstances.
We are seeking an experienced Intake Specialist to join our firm in a remote capacity. The ideal candidate will have a proven track record in developing and executing digital marketing strategies and managing sales teams. This is a remote position based in Mexico, working closely with our U.S.-based team.
You must thrive in a fast-paced environment and be able to work independently with minimal supervision. We are looking for energetic, self-motivated individuals with a strong work ethic and a professional demeanor. Most importantly, you should be a team player with initiative and exceptional leadership qualities. We value innovative thinkers who can work autonomously, make proactive decisions, and contribute new ideas. A willingness to embrace and use technology for remote collaboration is essential. We're seeking someone who consistently thinks outside the box and offers creative solutions.
As a Remote Intake Specialist, you will be responsible for following up with potential clients who have shown interest in our services. You will assess and prioritize leads, schedule consultations with our legal team, and ensure that qualified leads move forward in the immigration process.
Key Responsibilities:
- Follow up on incoming leads and inquiries via phone, email, and online forms.
- Assess, prioritize, and categorize leads based on established criteria to identify high-potential prospects.
- Schedule and confirm consultations for the legal team.
- Maintain ongoing communication with leads to ensure a positive experience from the first contact.
- Provide basic information about our services and answer initial questions regarding the consultation process.
- Meet monthly targets for successful consultations scheduled.
Qualifications:
- Fluent in both Spanish and English (spoken and written).
- Bachelor's degree (Licenciatura) in Business Administration, Communications, Marketing, Psychology, Public Relations, or related fields (Titulado required).
- Minimum of 5 years of proven experience in customer service, sales, or related fields, especially where sales were driven by customer interactions.
- Strong communication and interpersonal skills.
- Experience in sales, customer service, or intake roles is preferred.
- Highly organized, with the ability to manage multiple leads and follow-ups simultaneously.
- Comfortable working independently and remotely.
- Strong time management skills and ability to meet performance targets.
Compensation and Benefits:
- Commission: Potential to earn an additional bonus monthly based on successfully scheduled consultations.
- Performance Bonuses: Opportunities for additional bonuses based on performance.
- Tools and Systems: Access to the latest sales, collaboration, and productivity apps.
- Work/Life Balance: Flexibility for time off and vacation after the first year of service.
- Hours: Monday to Friday, 8 a.m. to 4 p.m. US Central Standard Time.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 19409874