Esta es una vacante externa, deberás completar el proceso en el sitio de la empresa.
Descripción
Assists clients with placing label orders by providing information concerning label types, charges, suppliers, and order and release policies and procedures.
Reviews work of lower-level customer service representatives as well as provides job training on all work-related functions of label policies and procedures.
Maintains stock of standard labels by identifying need through inventory reports and placing orders with appropriate printers.
Authorizes client label order cancellations and/or billing corrections by verifying requests and informing Accounting of cancellation.
Assures custom labels comply with UL specifications by reviewing, correcting and authorizing client designs.
Prepares and completes in-house printing/permanent issue number requests.
Resolves client and supplier problems by investigating issues with concerned parties and relaying information.
Completes client orders by processing label purchase and release requests which includes assigning control numbers, reviewing label designs, interacting with internal customers on label formats and material specifications as well as interfacing with clients and UL Field staff on label shipment, storage and control of UL labels.
Maintains information systems by entering data regarding label orders, refunds, release orders, etc. , into databases as well as filing and updating reference materials.
Maintains supplier agreements, distributes information for the client orientation program and prepares Initial Product Inspection packages.
Answers client questions regarding shipment status, address verification, label inventory, and UL mark clarification. Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
Performs other duties as directed.
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.