Role: Delivery Assurance Associate

Location: Carrier - Plant B, Carretera a García Km. 1.3, Parque STIVA, Santa Catarina, 66350 Mexico

Full/ Part-time: Full time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This position is for an established professional in Customer Service, located/based in Monterrey, NL, Mexico, who works under general supervision in responding to customer email. Resolves moderately complex inquiries, collects and analyzes customer data to determine customer trends, and makes recommendations for the update of procedures to improve Customer Service processes. Escalates complex issues to management.

Proficient in operations working with different plants and teams (supply chain, purchasing, shipping), ensuring order releases, participating in meetings and follow-ups, maintaining customer contact for updates, and reviewing urgent/important orders. Experienced in production reporting and planning using SAP.

Key Responsibilities:

As a Delivery Assurance Associate, you'll be responsible for:

• Interface and engage daily with Schedulers, Planners, Engineering (ETO/STD), Supply Chain and Logistics functions in our Charlotte, NC and Monterrey factories to facilitate order fulfillment and proactive customer communications of order status. Help ensure on-time delivery.
• Provide front-line customer support and communication to sales offices, customers and factory Customer Service Reps.
• Coordinate customer communications and serve as the Voice of Customer for Carrier's Charlotte, NC and Monterrey factories.
• Interact daily with key Carrier customers, distributors and direct sales offices, as well as Carrier factories, logistics and product teams to continually improve upon the customer experience
• Track, set targets and improve upon response times and response quality.
• Act as main point of contact for order status escalations and key projects thru the management teams.

Requirements

We are looking for people who have experience in Customer Service or Delivery areas. If this is you, get in touch.

As a minimum you must have:

2+ years of experience working as Customer Service in logistics or import & export areas.

• Bachelor´s Degree in LNI, LRI, Import & Export, Logistics, Engineering or related.
• Experience within the HVAC or construction industry.
• Experience in factory setting Customer Service.
• Experience with order systems, scheduling, planning, shipments and warehousing.
• Experience with Salesforce, CRM tools.
• Comprehensive knowledge of MS Office software applications (Word, Excel, PowerPoint, Outlook).
• Advanced English (mandatory).
• Passport and Visa.

It would be nice if you have:

• ERP experience SAP – planning module.
• Lean Manufacturing knowledge.

Soft skills:

• Interpersonal skills and customer focus.
• High attention to detail.
• Team oriented and ability to work in a dynamic environment.
• Sense of urgency, self-initiative, dedication, and sense of ownership.
• Highly organized with strong attention to detail; ability to handle multiple priorities.
• Effective communication.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Have peace of mind and body with our health insurance

• Drive forward your career through professional development opportunities

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers.

We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!