Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

The Check Cashing Collection Specialist is responsible for billing/collecting on returned items for checks processed by RIA Stores, and other collections duties as assigned.

The Check Cashing Collection Specialist is responsible for billing/collecting on returned items for checks processed by RIA Stores, and other collections duties as assigned. The Collections Specialist must follow up on checks assigned to them, with the objective of collecting as much as possible and subsequently updating notes/payments in the system. This will require reaching out to the Customer or Check Issuer directly and attempting to secure a payment for the dishonored instrument received by RIA.

ROLES & RESPONSIBILITIES

• Manages billing of Chargebacks, Adjustments & Fees for a specific region
• Reach out to Issuers/Customers on a daily basis via phone/fax/email- advising them of returned items and requesting payments
• Fax/email – Returned item notices to RIA Stores
• Responsible for verifying the information on checks returned by the bank
• Contact Stores regarding non–conforming images
• Recover funds from Issuers/Customers
• Answer incoming calls, resolve agent inquiries, create and provide payment receipts to Stores when requested.
• Other
• Data entry
• Deliver a consistent and professional level of service at all times.
• Achieve billing targets and call quality objectives.
• Advice and influence Issuers/Customers on the payment options for recovery of funds
• Handle each call promptly and in the correct manner, updating records accordingly.
• Input customer related data accurately and efficiently.
• Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
• Decide on the correct action when negotiating payments.
• Have the ability to relate to people from a variety of different backgrounds.
• Be persuasive, persistent and self-motivated. Show empathy, assertiveness, tact and resilience.

POSITION REQUIREMENTS

• English level 75%
• Must be detail oriented, with the ability to work independently
• Knowledge of Excel and Microsoft Office
• Collections or Accounts Receivable experience is a plus

PERKS & BENEFITS

• 5% food vouchers.
• 30 days Christmas Bonus.
• 15 days of initial vacation.
• Life insurance.
• Major Medical Coverage
• Free access to our Gym.
• Dynamic and collaborative work environment.
• Cutting-edge tools and technology to make work easier.
• Free English and French classes
• Work-life Balance.

Ria Money Transfer offers a competitive salary and benefits package. The reasonable estimated pay for this role ranges from ($214,000MXN to $216,000MXN). Actual compensation is based upon factors such as the candidate's skills, qualifications, and experience.

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.