Workday System Admin & Change Management
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Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases.

Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries. Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia.

MISSION:
The mission to this position is to enhance continuous improvement and ensuring operational efficiency and employee experience with Workday system. This involves maintaining open and constant communication with SP (HR) teams to understand business needs thoroughly, ensuring optimal system utilization, and taking the lead driving system progress.

KEY EXPECTED ACHIEVEMENTS

• Change management and communication in regards Workday System for key people in Central America zone to ensure the correct usage of the system.
• Lead system improvement and new functionalities projects.
• Partnering with the Workday Developers on application enhancements and projects as they come up.
• Partenering with Central America region teams like Learning and Develpment, Communication, Talent and retention, to foster system adoption.
• Troubleshooting and resolution of complex cases escalated from L1.
• Study and implement system improvements.
• Collaborate in HR projects as subject matter expert about employees service.
• Creation and Maintenance system referencial system user guides, manuals and reference documents in general.
• Escalate or report to the the appropriate party when a system user is using the system for the incorrect purposses or is not respecting code of ethics, data privacy and other relates policies.

MAIN ACTIVITIES

• Conduct meetings and workshops with HR teams to understand business needs.
• Plans system enhancements by using project approach methodology.
• Translate business needs into specific requests (Jira / Service Now tickets) to central team and/or developers for system improvements.
• Support root cause analysis in the HR end to end process as a system Subject Matter Expert.
• Test system changes before deployment.
• Provide system support for issues unresolved by L1 team, and escalate situations to Central or Developers team when necessary.
• Create support documents like instructions, manuals, articles, FAQs related to Case Management system for the area and Employees.
• Conduct communication sessions to inform HR teams about projects progress and system changes.
• In collaboration with other areas, drive or participates in communication campaigns designed accordingly to the targeted employees.
• Onboard key users of AMC region to Intouch system roles, responsibilities and processes.
• For AMC region, translation of communication materials about Intouch system changes, coordinate with HR and communication area.
• Facilitate with HR Process Owner and/or Sterr co, governance meetings to validate priorities and strategy.

Required Qualifications:

• Bachelor's degree in business administration, or related field required.
• 4 years of experience with Workday.
• Full English performance
• Available to travel 2 or 3 times per month to León, Gto.

We care about giving People a better way forward!

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***Michelin is a company committed with Human Rights as well as Diversity and Inclusion that promotes a culture of equity. In our company you will always be able to bring your true self to work no mattering your race, color, nationality, age, disabilities, religion, gender, sexual preference, marital status, etc.***