Be the key point of contact for assigned business clients, providing exceptional service for technical and complex requests.

Client Details

Global leader with decades of experience delivering high-quality solutions for industrial clients around the world.

Description

• Manage assigned client accounts and handle their service requests (B2B).
• Respond to inquiries via email or phone in a professional and timely manner.
• Assist with complex and technical requests, providing clear and proactive communication.
• Track and manage cases using CRM tools (ideally Salesforce).
• Coordinate with internal teams to ensure resolution and client satisfaction.

Profile

• Advanced English - written & verbal (C1+ level).
• Minimum 2 years in B2B customer service (not call center).
• Experience handling technical or complex client requests.
• CRM tools experience (preferably Salesforce).
• Clear, professional, and proactive communication skills.

Job Offer

• Competitive salary & benefits package: $30,000 - 35,000 MXN
• Career growth in a global, stable company.
• Training & professional development opportunities.
• Hybrid work model
• Location: San Pedro Garza García.