• Manage and optimize the customer portal: Ensure a seamless user experience, handle troubleshooting, and update information regularly. Improve features and usability to meet the needs of automotive sector customers.

• Coordinate real-time data: Integrate inventory and traffic information into the portal to maintain accuracy and support efficient operations.

Client Details

International company, looking for a Customer Service responsible to provide exceptional service to the clients, ensuring their satisfaction and loyalty.

Description

• Respond Promptly to Inquiries: Address customer questions and concerns via phone, email, and chat in a timely and professional manner.

• Provide Accurate Information and Troubleshoot Issues: Deliver precise information, resolve problems efficiently, and ensure a high level of customer satisfaction.

• Collaborate Across Departments: Work with various teams to address and resolve complex issues that may require cross-departmental input.

• Document and Update Records: Maintain detailed records of customer interactions and update relevant information to ensure accurate and current data.

• Identify Trends and Offer Feedback: Analyze recurring issues, provide insights, and suggest improvements to enhance overall service quality.

• Follow Up and Adhere to Policies: Ensure follow-up with customers as needed, while upholding company policies with empathy and patience.

Profile

• Advanced English.
• +3 years experience in customer service.
• Customer portal management experience.
• Attention to detail.
• Excellent organizational skills.
• SAP, Oracle, Power BI or knowledge in similar systems.

Job Offer

Competitive pay

Above Law benefits

Career path