Role Overview:  

We are seeking a dynamic and skilled Customer Engineer to join our Customer Engineering Team. This GTM (Go-to-Market) role will be instrumental in connector development, building solution accelerator templates for various industry use cases, and providing demo engineering support.  

Key Responsibilities:  

Connector Development:  

• Design, develop, and maintain robust connectors using TypeScript to integrate various applications and services with Trayio.  
• Collaborate with product management and engineering teams to ensure connectors meet customer needs and adhere to best practices.  
• Troubleshoot and resolve issues related to connector functionality and performance.  

Solution Accelerator Templates:  

• Develop solution accelerator templates tailored to specific industry use cases to demonstrate the power and flexibility of Tray. ai.  
• Work closely with industry experts and customers to identify common pain points and create reusable templates that address these challenges.  
• Continuously improve and update templates based on customer feedback and emerging industry trends.  

Demo Engineering Support:  

• Provide technical support during the sales process by creating and delivering compelling product demonstrations.  
• Collaborate with the sales team to understand customer requirements and tailor demonstrations to showcase Tray. io's capabilities.  
• Develop and maintain a library of demo assets and best practices to support the sales team's efforts.  

Qualifications:  

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.  
• Proficiency in TypeScript and experience with API development and integration.  
• Experience with automated testing/workflows   
• Strong understanding of software development lifecycle and best practices.  
• Excellent problem-solving skills and the ability to troubleshoot complex issues.  
• Experience in creating and maintaining technical documentation.  
• Ability to communicate effectively with both technical and non-technical stakeholders.  
• Familiarity with industry-specific workflows and use cases is a plus.  
• Prior experience in a customer-facing role, preferably in a pre-sales or solutions engineering capacity.  

Tech Stack: 

Core Programming Languages and Frameworks:  

• TypeScript: Essential for connector development.  
• Node. js: Used frequently with TypeScript for building server-side applications and APIs.  
• JavaScript: General understanding is beneficial, especially for web-related integrations.  

API and Integration Technologies:  

• RESTful APIs: Strong understanding of REST API design, development, and consumption.  
• GraphQL: Familiarity with GraphQL for querying APIs efficiently.  
• OAuth 2.0 and OpenID Connect: Understanding of authentication and authorization standards used in API integrations.  
• Webhooks: Knowledge of webhooks for real-time event-driven integrations.  

SaaS Platforms and Applications:  

• CRM Systems:  
• Salesforce: Understanding of Salesforce APIs and integrations.  
• HubSpot: Familiarity with HubSpot's API and integration capabilities.  

Marketing Automation:  

• Marketo: Experience with Marketo integrations for lead management and marketing workflows.  
• Pardot: Understanding of Pardot's API and integration points.  

ERP Systems:  

• NetSuite: Knowledge of NetSuite's API for financial and resource planning integrations.  
• SAP: Familiarity with SAP integration techniques, especially through APIs and middleware.  

Communication and Collaboration Tools:  

• Slack: Experience with Slack's API for creating custom integrations and bots.  
• Microsoft Teams: Understanding of Teams' API and integration capabilities.  

E-commerce Platforms:  

• Shopify: Experience with Shopify's API for e-commerce integrations.  
• Magento: Knowledge of Magento's integration capabilities.  

HR and Payroll Systems:  

• Workday: Familiarity with Workday's API for HR data integrations.  
• BambooHR: Understanding of BambooHR's API for HR management workflows.  

Customer Support and Service Platforms:  

• Zendesk: Experience with Zendesk's API for customer service integrations.  
• ServiceNow: Knowledge of ServiceNow's integration capabilities for IT service management.  

Data and Analytics:  

• Snowflake/Redshift: Familiarity with Snowflake and Redshift for data warehousing and integration.  

Cloud and DevOps Tools:  

• AWS/Azure/GCP: Familiarity with cloud services, especially those related to serverless computing, API gateways, and cloud functions.  
• CI/CD Pipelines: Experience with tools like Jenkins, GitLab CI, or CircleCI for automating deployment and testing processes.  

Database and Data Handling:  

• SQL/NoSQL Databases: Understanding of relational databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB) for data storage and retrieval.  
• Data Transformation Tools: Familiarity with ETL/ELT processes.  

Version Control and Collaboration Tools:  

• Git: Proficiency in using Git for version control, including branching, merging, and pull requests.  
• GitHub/GitLab: Experience with repository hosting services for collaboration and code review.  

Testing and Debugging: 

• Unit Testing Frameworks: Knowledge of frameworks like Jest or Mocha for writing and running unit tests in TypeScript.  
• Debugging Tools: Familiarity with debugging tools and techniques for identifying and resolving issues in code.  

API and Integration Specifics for SaaS:  

• Experience with SDKs and API Documentation: Ability to work with various SaaS platform SDKs and follow their API documentation to develop robust integrations. 
• SaaS Security and Compliance: Understanding of data security and compliance standards relevant to SaaS platforms, such as GDPR or SOC 2.  

Platform Ecosystem Familiarity:  

• Understanding of SaaS Ecosystems: Awareness of how different SaaS platforms interact within an enterprise ecosystem, including common integration patterns and challenges.