DESCRIPTION

Join EPAM as a Data Analytics Support Engineer!

In this role, you'll be the first line of support for Data Analysis Technologies, ensuring that companies are getting the most value out of their information.

If you have a passion for empowering businesses to make better decisions and fuel their growth through data, we'd love to hear from you.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Responsibilities

• Responding, diagnosing, resolving, and tracking support queries and community support cases or forum threads
• Maintaining response and resolution speed as defined by SLOs
• Keeping high customer satisfaction scores and following quality standards in 90% of cases
• Using existing troubleshooting tools and techniques to establish root cause for queries and provide a customer-facing root cause assessment
• Performing internal classification queries documenting classes of problems and preventative actions for further retroactive analysis

Requirements

• 2+ years of experience working with support projects and/or a 24x7 environments
• Advanced English level (B2+/C1)
• Customer Service and Customer Experience
• Ability to communicate technical content/advice in a structured manner
• Mandatory advanced knowledge in Programming - Coding, System design / scaling, Data, Data - analysis techniques, Linux / Unix - System, constraints, how Linux works, ETL or any cluster tool (Hadoop) or distributed computing

Technologies

• Programming
• Data - databases
• APIs / System Design
• Web Technologies - HTTP and Authentication
• SQL or BQL
• Query execution reading/optimizing
• Algorithms & data structures
• Testing
• Linux / Unix & Linux / Unix - Command line
• Web technologies / troubleshooting
• Networking
• TCP/IP troubleshooting
• IP routing
• DNS

We Offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employees initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
• Monthly non-taxable amount for the electricity and internet bills

Conditions

• By applying to our role, you are agreeing that your personal data may be used as in set out in EPAMs Privacy Notice and Policy