Help Desk Coordinator 2 Help Desk Coordinator 2 Education : Bachelor in Computer Information Systems, Engineering, Technician , Computer Applications or equivalent. Experience : Experience in call center or customer service environments Account Administration experience is a plus. Conocimientos : Strong troubleshooting skills. Basic knowledge of printers, PC hardware and software is desired. Excellent communication skills. English 80% (spoken and written) Skills/Knowledge : Excellent customer support. Strong time management skills required. Experience in delivering Level I support services such as password resets , system access administration Problem troubleshooting and resolution, troubleshooting email browsers, etc. Exposure to Oracle database a plus. Responsabilities / Activities : Delivering technical customer support; answering phone calls, chats and e-mails both in English and in Spanish. Analyzing the 'content' of the call or email to determine if an incident needs to be logged in a database and then dispatching it to the corresponding support group. Account Administration for different tools.