Job Description

About Us:

At Emerson, we are dedicated to encouraging an inclusive work environment where diversity is celebrated, and every team member is valued. Join us as an Order Management Manager and be a part of our dedication to delivering exceptiooutstandingnal service while promoting a culture of respect and collaboration.

Crucial Job Functions / Responsibilities:

Planning and Order Execution:

Lead backlog execution proactively to meet monthly Plan of Record (POR) delivery commitments.
Schedule meetings with Order Entry and Purchasing team Leads to improve internal processes and ensure smooth order execution.

Administration:

Ensure meticulous management of all orders to meet agreed delivery, certification, and documentation requirements accurately.
Provide transparent order status reports to both external and internal customers, fostering clear communication and accountability.
Follow up on commitments and delivery achievements with customers, offering support to order administrators as needed.
Schedule face-to-face meetings with customers when vital.

People Management:

Drive and support the talent assessment and organizational review process within the Order Management team, nurturing professional growth and development.
Conduct performance reviews to identify strengths and areas for improvement, guiding team members toward reaching their full potential.

Continuous Improvement:

Contribute to continuous improvement projects aimed at enhancing order management processes and customer satisfaction.
Encourage the team to identify process difficulties and propose innovative solutions for improvement.
Improve response time to customer inquiries and requests.

Professional Degree Requirements:

A professional degree or equivalent experience in a business-related field.

Experience Requirements:

Preferable industry knowledge and at least +1 year of experience in order administration and resource management.
Experience with ERP programs is advantageous.
Ability to effectively lead multiple tasks and adapt to changing priorities.
Previous experience in Customer Service is desirable.

Technical Knowledge Requirements:

Proficiency in supply chain management, logistics, administration, and ERP systems.

Traits & Skills:

Collaborative attitude, fostering effective cross-departmental collaboration to ensure exceptional customer service.
Strong analytical capabilities to identify and address operational inefficiencies.
Willing to take action approach, driving initiatives forward to achieve tangible results.
Excellent multitasking skills and the ability to prioritize challenging demands optimally.
Proficient digital literacy, including Excel and PowerPoint.
Resilience and adaptability, thriving in dynamic and fast-paced environments.
Superior communication skills, both verbal and written, with a focus on empathy, inclusivity, and cultural sensitivity.
Experience with Oracle or similar platforms is highly preferred.
English proficiency of at least 90%.

Job Competencies:

Customer Focus.
Action Oriented.
Optimizes Work Processes.
Manages Conflict.
Builds Effective Teams.
Drives Results.

Supervisory Requirements:

Works independently with general supervision.

External Stakeholders:

Customers.

Internal Partners:

Sales.
Credit and collections.
Purchasing Team.
Order Entry Team.
Logistics.
Foreign Trade.
Billing.
Trade Compliance.
Local functional leaders and managers in Mexico, Argentina, and Peru.

Work Environment / Conditions:

Office-based environment, handling confidential information and facilitating collaboration.
Regular lighting and ergonomic office setup.