At a glance Job description In your new role you will: Plan and schedule own work typically independently to meet goals and deliverables based on general directions. Impact of regular and independent decision making limited to the attainment of project objectives. The job encompasses the execution of structured standard tasks in own area of responsibility, that are routine. More senior colleagues deliver close guidance and direction as well as training on-the-job. Customer Communication. Will be the first entry point for customer requests. Must be able to give first level response and channel the request internally Escalation Management: Able to execute guided escalation Relationship Management: Interfaces the customer different department, warranting a professional relationship. May attend customer meetings & calls to discuss on going topics, reviews service levels and to build relationship. Pricing: prepare commercial offers for customers with support of BU and account manager in SAP CRM tool. Sales Forecast: support Account Manager on the monthly sales forecast updates. It could be one region/a few products or few locations in S&OP tool. Year price Negotiation: Support Account Manager with RFQ data verification (RFQ data processing. Less complex data. Prepare data for Volume Price Agreements (VPA), track VPA fulfillment, adjust backlog for new pricing Opportunity management: Processing sample requests from the customer through ISaR; track & expedite the delivery of samples Support data entry into CRM Dynamics according guidance of FAE or AM. Reporting and Analysis: Simple analysis guided by supervisor by clear instructions, update of predefined reports such as RMextract_Dragon Cube_CEBIS+ Cube Account clearing: credit limit check, clarification of overdues and differences Prices & tax) in alignment with AM; credit & debit notes creation in ERP system PCN/PD: Send documents to customer if not automated. Contracts: coordinate between customer and internal departments on e.g. LOA, EDI, SBI,CRA logistics, NDA, settlement agreements. Your Profile You are best equipped for this task if you have: College degree or 2-3 years work experience in similar field. Must be able to operate, align and collaborate with cross functional and global teams. Must speak English. German speaking is a plus. Shows basic customer and sales support skills. Service oriented attitude, good interpersonal and communication skills. Has a sense of responsiveness, both timely and completeness. Ability to drive closure with diverse personnel throughout the corporation. Individual contributor; may need close supervision. Applies company policies and procedures to resolve routine issues. Able to receive detailed instructions from their direct manager. Champions' customer causes to the mutual satisfaction of the customer and company. Readily accepts assigned responsibility. Follows established processes. **This position is hybrid workmode **This position is based in GuadalajaraWhy Us Driving decarbonization and digitalization. Together. Infineon designs, develops, manufactures, and markets a broad range of semiconductors and semiconductor-based solutions, focusing on key markets in the automotive, industrial, and consumer sectors. Its products range from standard components to special components for digital, analog, and mixed-signal applications to customer-specific solutions together with the appropriate software. We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting. Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process. Click here for more information about Diversity & Inclusion at Infineon.