Your team responsibilities We are currently seeking an ESG (Environmental, Social and Governance) Client Service Analyst to join our Client Coverage organization in Monterrey. The MSCI Global ESG Client Service team is composed of experienced financial professionals that provide first tier support for our ESG clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on the ESG products. The ESG CS Analyst will strive to become considered as a product and client type expert within the CS group. The ESG CS Analyst will work with consultants, sales team and clients and as he/she gains further experience will also be delegated accounts. Client contact is primarily via telephone and email What we offer you · At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry. · Wherever you are located you will find transparent compensation schemes and employee benefits that can help ensure your financial security and health. While they vary by different locations, we offer a broad range of benefits that are part of the value you receive as an MSCI employee. · Our flexible ways of working will allow you to maximize your potential, and we will empower you with the trust, accountability, and advanced technology to perform at your very best. · You'll find a purposeful approach to wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our ‘Here For You' Employee Assistance Program is available for our employees globally, providing confidential emotional support, financial and legal advice free of charge. Your key responsibilities · Act as liaison between client and internal MSCI ESG Research teams for key client initiatives · Key contributor to growth by achieving high retention rates and increasing productivity · Understand the investment process from our clients via the internal data workflow and unveil new investment strategies that may lead to new product creation · Develop an in-depth knowledge of the ESG data processing within each team of the covered clients · Communicating client data management process and use case within the organization and work towards implementation of proposed enhancements · Contributing to the account management and sales function by maintaining regular contact with all assigned clients · Responsible for delivering client education and product training · Be a subject matter expert on all aspects of our ESG products and methodologies, and be able to answer detailed client inquiries · Become a Trusted Advisor by applying both product and client expertise to pro-actively identify solutions/product usage that create value for the client – hence contributing directly to up-selling and cross-selling opportunities · Provide thought-leadership by sharing best practices within the client community, and leading workshops and seminars · Perform frequent testing of new product features · Continually assess target market to understand positioning of MSCI's ESG Research products. · Manage client inquiry and issue resolution process using SalesForce.com and other internal tools Your skills and experience that will help you excel · Undergraduate degree in finance, economics, statistics, mathematics, industrial engineers, chemical engineers, or sustainability field. · Strong interest in ESG and how ESG factors impact the investment process · Excellent English communication skills (verbal and written). · CFA or MFE or MBA or Master's Degree, while not indispensable, are desired. · Understanding of international financial institutions and global financial markets. · Strong analytic, quantitative, and problem-solving skills. Solid analytical background is desired. · A self-starter and highly motivated, ability to work individually and within a team. · Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients. · Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines. · Track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities. · Ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of functional, geographic, and business lines. · Ability to develop value-added contributions to both internal and external clients. · Strong commercial orientation and business vision. · Client exposure experience is desired. Very good interpersonal skills. · Track record of challenging self and others to anticipate future trends and creatively capitalize on opportunities How we'll support you · Our culture of high performance and innovation relies on our people sharing their knowledge and lifting each other up. You'll be surrounded by a collaborative, global network of talented colleagues who will support and inspire you to do the best work of your career. · We believe new and challenging experiences drive personal growth and innovation. With the right challenges, encouragement, and development support you can shape your own career experience. Career paths are multi-directional, and we encourage and support internal mobility to help you identify new opportunities to progress and take control of your future. · As a new joiner you'll be enrolled on our Global Orientation interactive learning experience to set you up for success. · Our tailored learning opportunities will enable you to acquire the skills you need at your own pace, choosing between the courses and certifications best suited to you. Our Learning@MSCI platform coupled with access to LinkedIn Learning Pro will provide you with all the resources you need for to accelerate your professional growth. · At MSCI we act in ways that encourage respect for all voices, ensuring that everyone can be themselves and feel like they are a part of the company. We are intentional about ensuring that everyone is treated fairly and supported with equal opportunities to succeed. · We have eight MSCI Employee Resource Groups: All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women's Leadership Forum. About MSCI MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process. To all recruitment agencies MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes. MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries. Note on recruitment scams We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com