We are seeking a dedicated and personable Customer Service Representative to join our team on a part-time basis. The ideal candidate will have a strong background in customer service, excellent communication skills, and experience in the insurance industry.

Responsibilities:

• Answer incoming calls to check inquiries and questions, and provide general information.
• Respond to customer inquiries.
• Research required information using available resources.
• Provide customers with product and service information.
• Enter customer information into the system.
• Route or forward calls to the appropriate internal office, department, or staff.
• Perform outbound calls to follow up with patients and leads where necessary.
• Other duties as instructed by the supervisor.

Qualifications:

• Bilingual. Must be fluent in both English and Spanish.
• Excellent writing skills.
• Proficient in relevant computer applications
• Good data entry/keyboard skills.
• Fast learner with excellent communication skills.
• Experience in a Call Center environment preferred.
• Insurance experience is required.