Diego Ciulupa Insurance Agency is seeking a diligent and detail-oriented Administrative Assistant to join our team. This is a virtual/remote, full-time position that involves a range of duties including answering client calls, managing email correspondence, contacting insurance companies, sending out certificates of insurance, filling out insurance renewal forms, and performing general administrative assistant tasks. You can work from anywhere, though our operations sync with Mountain Time (MT) hours, Monday to Friday from 9 AM to 5 PM MT, equivalent to 10 AM to 6 PM in Mexico City time. The salary range for this position is 15,000 to 18,000 pesos per month.

Job Description

Client Interaction:

• Build and maintain relationships with clients through effective communication and prompt service.
• Respond to client inquiries and requests professionally and in a timely manner, both over the phone and through email.
• Manage communication with insurance companies to fulfill client needs.

Data Management:

• Accurately fill out and manage insurance renewal forms and other detailed administrative records.
• Maintain up-to-date client records in our systems, ensuring accuracy and attention to detail.

Client Support:

• Provide ongoing support to clients, assisting them with the completion of detailed forms and addressing any issues they might have.
• Send out certificates of insurance as required.
• No prior experience in insurance necessary but it is preferred; training will be provided.

Communication Requirements:

• Must be capable of effectively communicating our needs to insurance companies and clients via phone calls, emails, and our online texting system.

Skills and Qualifications:

• 1-2 years of experience working for a U.S.-based company.
• Fluent in English and Spanish.
• Advanced computer skills, proficient with Microsoft Excel, Adobe PDF, and general tech savviness.
• Bicultural background, with preference given to candidates who have lived in the U.S., although this is not a requirement.

Work Environment Requirements:

• Must have a quiet work environment and a stable and fast computer setup and internet connection.

If you are looking to advance your career with a dynamic team and meet the above requirements, please send your resume or reach out directly to our email. Join us at Diego Ciulupa Insurance Agency to grow professionally and help us continue to provide excellent service to our clients.