Job Description

Family Description

Sales Strategy, Operations & Support (SS) contains the support of sales organisation through main building blocks.i) Creation and driving of business sales strategy as well as identification and understanding of the drivers of short and long-term business performance. Provision of appropriate sales support to facilitate sales excellence.ii) Supports development of sales opportunities and offers and ensures timely delivery of high quality offers. Contains analysis, setting, and monitoring of prices and conditions in alignment with the overall business strategy.iii) Comprises positioning and selling of Nokia's solutions to customers in coordination with sales and presales teams with an inclusive customer engagement plan.

Subfamily Description

Sales Engagement & Solutioning (SES) comprises the identification of new businesses focusing on future technologies and the setting of sales strategies to develop new business opportunities. Contains driving of Nokia's solutions across business groups, positions and selling of Nokia's solutions to customers in coordination with sales and / or presales teams through a consultative selling approach. Covers delivery of business consulting services (tactical & strategic business cases) with an inclusive customer engagement plan to maximise Nokia's portfolio adoption

CARE Pre-Sales & Renewal Support

Provide pre-sales support to sales & presales teams and evaluate customer's CARE requirements
Maximize CARE standardization and position NSW CARE blueprint as preferred operating model (SOW/SOC/SLA)
Analyze customer requirements and develop customized CARE solutions
Provide LoA support/governance to prevent CARE Revenue/Margin leakage
Checking EOL information at the time of renewals and working with Product Management on securing Life Extender
Contribute to identification and creation of upsell opportunities
Monitor CARE contract expiry dates in CDB and trigger timely renewals

Customer Success Execution Support

Oversee CARE Sales/SM with the MU/GCBT Sales and Renewals Sales
Drive improvements in CARE margins
Ensure proper PO booking and invoicing with Order Management
Working with CaPM to understand reasons in case of QoQ deviations in Revenue shortfall / cost over-runs
Provide accurate financial forecast and financial internal reporting of NSW Apps CARE contracts
Ensure process and tool adherence with practices teams (i.e., KPI's, SLA's, CDB)
Work with GS CARE Market teams on cross-BG matters
Track 3rd Party contract expirations and issue supplier PO's for renewals
Oversee CARE contract execution in close collaboration with CARE PM

Responsibilities

• Creates offering for multi-products, services or end-to-end solutions.

• Actively supports customer engagement.

• Direct interface with customers and development teams.

• Interprets internal and external business challenges and recommends best practices to improve products, processes and services.

• Has in-depth organisational and relevant market knowledge and uses understanding on how relevant areas can be integrated to achieve objectives.

• Contributes to strategic decisions within professional area.

• Solves complex problems based on sophisticated analytical thought and complex judgment.

• Contributes to development of concepts to determine professional direction of own organisational unit.

• Acts as a professional leader for staff / workteam / taskforces, often the most senior specialist in a team, who serves as best practice resource within own organisational unit and / or is recognised as an expert within the same professional area in the business.

• Often leads functional teams or projects with moderate resource requirements, risk and complexity, handles day-to-day staff management issues, including resource management and allocation of work.

Qualifications

Impact

Impact is short-term through individual and team contributions. Scope is primarily within own subject area in a function/unit. Actions and errors impact on program, project or function. Provides measurable input into new products, processes, standards or operational plans in support of the organisation's business strategies, with some impact on business unit/ function overall results.

Scope & Contribution

Individual Contributor: Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert. Increased awareness of and involvement outside of own subject area. Distills big picture. Makes decisions about and prioritizes own work. Managerial/Supervisory: Clear managerial responsibilities for people. Typically first level of solid line management. Interprets policies. Ensures existing plans are put into operation. Executes and/or oversees processes to meet customer needs. Responsible for analysis, design & development of policies, plans, programs.

Innovation

Carries out specialised activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.

Communication

Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organisation, which may include customers or vendors.Works to influence others to accept job function's view/practices and agree/accept new concepts, practices, and approaches.Has cross-cultural knowledge and global mindset Requires ability to communicate with executive leadership regarding matters of significant importance to the organisation. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.

Knowledge & Experience

Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organisational practice or expertise. Recognised expert in their field (depth & breadth). Typically requires 5-8 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.

About Us

Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

One of the World's Most Ethical Companies by Ethisphere
Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About the Team

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.