At Montblanc Mexico, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Boutique Manager

Montblanc | Hybrid

Role Overview

IN THIS LEADERSHIP ROLE, BOUTIQUE MANAGERS DRIVE THEIR TEAM TO ACHIEVE OWNERSHIP, EXCELLENCE, AND SUCCESS. THEY LEAD PEOPLE TO DISCOVER CUSTOMER'S NEEDS AND DELIVER MONEY CAN'T BUY EXPERIENCES. THEY DEVELOP CUSTOMER'S TRUST AND ENCOURAGES THEM TO GET THE MOST OUT OF OUR PIECES, EVENTS AND DIFFERENT TOUCHPOINTS. IN ADDITION TO TEAM BUILDING AND DEVELOPMENT, THEY CREATE EXCITEMENT AROUND EVERY MTB TOUCHPOINT WHILE ENHANCING BRAND SUPPORTIVE AND PROFIT PRODUCTIVE BUSINESS UNITS.

Responsibilities

• ACCOUNTABLE OF THE WHOLE BOUTIQUE PLAN WITH POSITIVE RESULTS, IMPACT AND DEVELOPMENT
• FLOOR MANAGEMENT, ABLE TO DIAGNOSE OPPORTUNITIES AND CREATE ACTION PLANS
• RECRUIT, DEVELOP, TRAIN AND COACH BOUTIQUE TEAM
• CUSTOMER OBSESSED, ALWAYS LOOKING FOR NEW INITIATIVES AND STORIES TO ENGAGE WITH THEM
• CRITICAL THINKING, ABLE TO DIAGNOSE CATEGORY OPPORTUNITIES AND QUICKLY EXECUTE SOLUTIONS
• MANAGE STORE OPENING AND CLOSING, STOCK COUNTS AND BTQ DOCUMENTATION
• RESPONSIBLE OF NET PROMOTER SCORE, AUDITS, MYSTERY SHOPPER, AND GLOBAL BOUTIQUE KPIS
• ANALYZE BUSINESS NEEDS AND PROPOSE SMART SOLUTIONS, REGISTER ON MANAGEMENT BOARD
• MANAGE SPECIAL AND SPECIFIC EVENTS LOGISTICS, ACTIVATIONS AND / OR CAMPAIGN LAUNCHES
• STOCK MANAGEMENT, SELL-THRU DRIVEN MINDSET WITH A CLEAR FOCUS ON BEST SELLERS
• PROFIT MANAGEMENT, PETTY CASH AND MONEY LAUNDERY PROCESSES RESPONSIBLE
• MANAGE BOUTIQUE ASSETS AND PROTECT DATA INFORMATION AND SECURITY
• DAILY BRIEFING TO ALIGN EVERYONE WITHIN THE BOUTIQUE

Capabilities & Mindset:

• PROVEN ABILITY TO INSPIRE, TRAIN AND MANAGE BOUTIQUE TEAMS WITH POSITIVE RESULTS
• STRONG PEOPLE AND ANALYTICAL THINKING, PASSIONATE WHEN IT COMES TO EXECUTION
• DETAIL-ORIENTED COMMUNICATION SKILLS, ABLE TO ENGAGE WITH OUR TOP CUSTOMERS
• CROSS-INDUSTRY EXPERIENCED, OPEN TO NEW SOLUTIONS AND POSITIVE SCENARIOS
• EAGER TO ALWAYS PROPOSE NEW WAYS OF APPROACHING PROBLEMS
• TEAMWORK SPIRIT AND GOOD LISTENER. EMPATHETIC AND APPROACHABLE

At Richemont, We Craft the Future!