WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide. We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards. Why we're hiring: At WPP, technology is at the heart of everything we do, and it is WPP IT's mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP's petabytes of data. You will be a member of the Workday Services Team providing post go-live support and enhancement of the Workday solution that replaces some of our core technology and influences our ways of working for many of our WPP colleagues. Reporting to the HCM Product Manager, the purpose of the role is to plan, co-ordinate and manage a team, located across multiple sites, who provide technical Workday HCM support to agreed SLA's. You will provide line management, technical guidance and support to the team ensuring delivery of high-quality advice and support across Workday HCM. This will include managing the ticket queue ensuring equitable distribution and learning opportunities, stakeholder management and ad hoc projects as are needed from time to time. You will also be responsible for diagnosing and resolving issues raised by the business and may create and maintain organizations & structures, configuration across Core HR, Absence, Compensation and Organisations. You will actively participate in the Workday Community keeping a watching brief on forthcoming enhancements. This is an exciting and varied role working with the wider Workday Services team to ensure the team provides a world class level of Workday support and development on a day-to-day basis. You will work closely with the WPP Programme Team and People Teams to understand, improve and deliver an efficient and effective solution. What you'll be doing: Management of six Level 2 Analysts setting priorities and development goals Maintain proper change management documentation to satisfy internal/external audit controls and compliance practices Effective stakeholder management to ensure timely and appropriate communication channels Represent the HCM Product Manager in Change Control Boards and CAB as needed Proactively monitor new features released by Workday and advocate for appropriate adoption plans Accountable for the provision of up-to-date process documentation Safeguard global standards and principles against competing requests and priorities Participate actively in the Workday Community, propose and advocate for improvements to the Workday solution Who you'll be working with: The Lead Workday HCM Analyst will report to the Workday Services HCM Product Manager and will support colleagues across the Americas region. What you'll need: Two years of Workday HCM experience, preferably in a global organisation People management experience resulting in collaboration, knowledge sharing and open team Effective team player and experience of working with others to achieve a common goal Stakeholder management /engagement / communication Experience of identifying and delivering process improvements Contribution to elements of technology or business change projects Provide functional expertise and guidance to our People Teams Experience of taking ownership of queries and resolving these successfully Experience of improving ways of working and processes Excellent organisational skills, attention to detail and confident communicator across all mediums Ability to deliver to deadlines and prioritise effectively Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people – We promote a culture of people that do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.