Kindly send your CV in english!
We are a fast-growing virtual restaurant company based in Los Angeles. We create virtual restaurant brands that sell over 3rd party marketplaces (DoorDash and Uber Eats).
Our restaurant brands don't have any dining rooms and we don't do any of the cooking ourselves. We partner with existing restaurants (our “Kitchen Partners”) across the country to cook our food in their kitchens and customers receive their food delivered using existing food delivery platforms.
We're currently operating in 24 States and rapidly growing nationwide!
Today we need a Customer Success Manager, someone with great organizational and empathetic skills to be the center point of our communicational and onboarding activities for our Kitchen Partners!
What will you do:
Be the central contact for our Kitchen Partners, walking them through setup and onboarding, contacting them by phone, email and whatever means necessary!
Responsible for Kitchen Partners' successful launch of Virtual Brands
Continuously work to optimize and improve sales performance
Understand the restaurant business, including the strategic goals and long term growth plans
Lead initiatives for customer growth and customized marketing plans
General updates on the marketplaces for our Kitchen Partners (sales, menu and informations needed)
Requirements
Don't hesitate to apply if you:
Have English and Spanish skills up to C1/C2
Has past experiences with food services marketplaces (Doordash, UberEats, GrubHub)
Knows your way around Google Workspace and CRM software tolls
Already worked with sales related jobs or account managing
Have past experience with culinary or restaurant, being a plus
Can identify problems and quickly prompt to solve them
Patient and empathetic and can confort people's needs
Benefits
What do we offer?
14 days of paid vacation annually
3 months or trial period
Compensation to knock your socks down 1600-2000 USD
Flexible and full-time job offer
Remote job for you feel comfortable working in your own space
Continuous improvement towards a Manager position