Are you looking for a place where your talent is valued and your professional career grows? We are looking for new talent to bring new perspectives and vitality to our team.

Location: Apodaca, N. L.

Role: Customer Service

For applying, please share your resumé in english.

OBJECTIVE: Ensuring and guarantee the efficient operation of commercial issues. Optimizing each and every one of the administrative tasks of customer service. Responsible for the planning, execution and control of all activities related with customer service. 

MAIN RESPONSIBILITIES:

• Monitoring, process and control customer purchasing orders throughout its system.
• Review the forecast, ASN, relay, PO, among others in the customer portals.
• Responsible to carry out monthly results plan.
• Execute monthly customer closing report.
• Create customer orders.
• Maintain of the piece price on the ERP.
• Maintain communication with customers.
• Provide customer support, attend complaints and claims, giving solutions or passing the claim to the area indicated for resolution.
• Responsible for measuring customer satisfaction by applying the necessary surveys.
• Entering invoices in customer portals.
• Follow up on payments made by customers, monthly report for outstanding payments and follow up them until cleared.
• Customer service and its administration.
• Perform monthly and weekly forecast.
• Administration of new projects and set up new customers.
• Request the scorecard to customers, interpret and provide the information of this for all process.
• Address customer requirements related with origin certification and determinations of origin.

JOB REQUIREMENTS:

Education: A bachelor's degree in Administration, IMA, or related field.

Experience: At least three years as Customer service and/or sales administrator in Automotive Industry.

Knowledge, Skills and Abilities: English advanced, EPICOR, Office (Excel advanced, dynamic tables), Core tools, strong experience in negotiation, planning and developing in Automotive Industry.

Desirable working experience in a multicultural environment.

OFFER:

Competitive Salary, Benefits above law.

Life and career plan.