The main responsibilities are to: Administer, design, and ensure compliance with collections processes Oversee department objectives through the development and execution of budget business plans. Establish goals and targets for the collection of payments. Implement policies and procedures for the collection of outstanding debts to prevent excessive bad debt. Employ, train, and evaluate employees within the collections department to ensure enough personnel are available to handle the workload. Previous experience in a call center environment|Follow up overdue accounts Professional degree is required. English advanced is a must. Knowledge of insurance policies, coverage, payment systems and insurance company guidelines. Customer Service and/or Collection experience of 1 year. Leadership experience of 1 year. Service oriented, adaptable and able to work under pressure. International services company Competitive salary with superior benefits