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The Collections Analyst will handle collections and account resolution with customers of delinquent accounts, provide customer service, develop payment arrangements, and assist in resolving customer complaints and problem accounts.

Responsibilities

· Review aging reports and initiate calls to customers with past-due balances to arrange for payment.

· Track payment status on customer invoices and answer questions regarding problems with their accounts.

· Advise customers of necessary actions and strategies for debt repayment.

· Record information about financial status of clients and status of collection efforts.

· Confer with customers via telephone to resolve payment status and reasons for potential overdue payments.

· Resolve customer complaints and research account discrepancies; analyze receivables data for customers.

· Forecast cash collections, evaluating and raising issues to appropriate internal and external contacts.

· Perform routine accounting reconciliations, reduce account aging, and establish clear and concise communications; participate in presentations of account receivables information.

· Communicate with the team about the activity of daily operations to meet deadlines efficiently.

· Daily interaction with outside customers, including follow-up with customers when expected payment has not been received

· Document activity and conversations with customers and commercial team in collection system. Including but not limited to invoice and customer level status.

Qualifications

Minimum qualifications

· Advanced English (speaking and written)

· Ability to build and maintain effective customer/client relationships

· Ability to manage through multiple systems and competing priorities

· Ability to collaborate & negotiate with multiple stakeholders to resolve issues

· Experience with Microsoft Suite to include Word, Excel, PowerPoint and Outlook

· Strong verbal and written communication skills

· Excellent interpersonal and teamwork skills

· Strong problem solving and negotiation skills

· Ability to work under pressure with solution focused mindset

· Strong organization & attention to details

· Self-motivated and resourceful

· Strong cultural awareness

· Strong orientation towards process improvement

· Results Oriented

· Ability to work independently