Job Summary:

Manages customers solutions including revenue growth, key business metrics, and securing customer satisfaction while driving the implementation of corporate strategies. Analyzes and understands the customer's business strategies and future product plans to align company offerings and resources where mutually beneficial.

Principal Responsibilities:

• Primary subject matter expert and point of contact to achieve identified deliverables.
• Manages the end-to-end process of order fulfillment for sustaining program accounts.
• May manage customer accounts up-to multi-million dollars in size and/or including revenue growth, Profit and Loss (P&L) profitability, key business metrics, and securing customer satisfaction.
• Manages required activity with various support organizations in support of delivering customer service level expectations.
• Ensures customer adherence to contractual agreement including identifying options available to enable additional Return on Investment (ROI).
• Subject matter expert for customer-focused strategies that leverage product and solution offerings to drive market share growth and to meet budget expectations.
• Develops strategic relationships with customers, suppliers and peers to identify and leverage business goals while enhancing the company's profit margins.
• Manages a cross section of the largest and/or most strategic accounts with the highest degree of complexity and variability.
• Negotiates contract changes including modifications associated with expanded customer requirements, life-cycle issues, enhancements, upgrades and increased sales.
• Other duties as assigned.

Job Level Specifications:

• Foundational knowledge of specialized disciplines, industry practices and standards, acquired via academic instruction and/or relevant work experience of substantially the same level.
• Develops solutions to defined tasks, typical assignments and projects. May be solved by the application of specialized foundational knowledge, using existing approaches and solutions.
• Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction although work may be reviewed for accuracy and quality.
• Collaborates with immediate management and team members within the department or function.
• Actions typically affect own work assignments and department. Erroneous decisions or failure to accomplish work may require some assistance or resources to remedy.

Work Experience:

• Typically less than 2 years with bachelor's or equivalent.

Education and Certification(s):

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.