Job Description:

Summary:

• Responsible for reviewing incoming orders to confirm and/or correct pricing accuracy received in the order/document repository system (OnBase) and ERP System (Oracle). Enters and updates newly contracted pricing into ERP System (Oracle). Also responsible for working closely with National Accounts, Customer Service Teams, and the sales organization to communicate process improvements and/or corrective actions to help optimize pricing efficiency and accuracy. Role may require interactions with customers, company sales and/or service representatives via online chat/video or email to handle a variety of pre-sales or post-sales service functions

Essential Duties and Responsibilities:

• Reviews orders marked with price discrepancies in document repository system (OnBase).
• Compares ERP system order (Oracle) with document repository system (OnBase) to ensure accurate prices are being invoiced, based on the DJO Sales Policy
• Research contract documentation to interpret contract terms, accurate pricing, and special pricing rules.
• Communicates with National Account Managers any pricing discrepancies not following the DJO Sales Policy
• Communicates pricing discrepancies to respective parties, being sales organization, customer service, or customers.
• Educates sales organization and order entry teams on recurring errors.
• Identifies GPO or IDN affiliation on accounts with no pricing in ERP system.
• Updates ERP system pricing or facility contract affiliation when necessary.
• Performs other duties assigned by National Account Mangers and/or Support Managers

Qualifications:

• High School Diploma
• Bilingual role - must be proficient with written and verbal English skills.
• Ability to read, interpret and understand medical device contract language with high accuracy
• Ability to work in a high pressure, fast passed environment with strict deadlines and extreme high-level attention to details
• Three or more years of detailed data entry experience
• Three or more years of customer service experience
• Ability to communicate and write routine correspondence to internal and external customers
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

• Ability to multi-task between multiple applications with ease and accuracy
• To perform this job successfully, an individual must have knowledge of PDF Documents, Microsoft Word, Excel, Email and Oracle or similar ERP software
• Keyboard and 10 key skills to include both accuracy and speed
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • This position works in a typical office environment.
  • Perform job duties for 8 or more hours a day

• To perform the job successfully, an individual should demonstrate the following competencies:
  • Design - Demonstrates attention to detail.
  • Problem Solving - Identifies and resolves problems in a timely manner.
  • Oral Communication - Listens, gets clarification when required and can effectively communicate issues and solutions.
  • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; puts success of team above own interests; supports everyone's efforts to succeed.
  • Written Communication - Writes clearly and informatively; able to read and interpret written information.
  • Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
  • Attendance/Punctuality - Is consistently at work and on time.
  • Dependability - Follows instructions, responds to management direction; takes responsibility for own actions.
  • Planning/Organizing - Uses time efficiently.
  • Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; Applies feedback to improve performance; monitors own work to ensure quality.
  • Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
  • Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
  • Demonstrates commitment to the Enovis Compliance & Ethics Program, the Enovis Code of Conduct, the Enovis Sales and Marketing Code of Conduct, the AdvaMed Code of Ethics, and all supporting and applicable regulations, policies and procedures.
  • Demonstrates commitment to the Enovis Values, Mission and Vision.

ABOUT ENOVIS™

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.

EOE AA M/F/VET/Disability Statement

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.