Who are we looking for?

Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales. In services-focused companies whose sales are business-to-business in nature, a CSR will usually solve specific product quality or integration issues. In such cases, a rep will work closely with an account manager or sales representative.

Technical Skills:

·      Bachelor's Degree in business, finance, economics, or related field.  

·      1-3 years of experience in an experimentation analyst or admin assistant role.

Process Skills:

·      Development and support for accounts

·      Forecast, update, and follow up with different departments.

·      Specialized Supply Chain data management activities

·      Manage of SAP/S4-EXCEL-OUTLOOK

·      Excellent problem-solving skills

·      High level of attention to detail

·      Ariba, Coupa management

Monthly call reports (Genesys Cloud)

Ticket Creation and management.

Behavioral Skills:

·      Professional demeanor, initiative to work independently, but also ability to accept and follow instructions.

·      Ability to read and write documents in English is a must.

·      Ability to fluently communicate in English is a big plus.

·      Work closely with internal teams to identify system requirements.

Certification:

·      Graduate Degree in Finance, Business, Economics, Industrial Engineering, Information Technology or equivalent.