Responsibilities

• Guarantee the reliability and records of customer requirements EDI in SAP system.
• Responsible for ensuring that shipments are comply with the windows established by customers and deliveries are on time and in proper form and avoid any impact.
• Negotiate increases and decreases in customer demand in order to ensure compliance with the contracted terms and the monthly sales objective.
• Maintain constant communication with the engineering, planning, production and shipping areas for production scheduling and timely export.
• Follow up with the production scheduler for compliance with deliveries.
• Coordinate the transportation of shipments with the customer carries.
• Verify the correct transmission of ASN for shipments.
• Manage customer supply system
• Responsible for reporting performance indicators in customer service on compliance and delivery claims,

Experience & Background Requirements

• English – Strong oral and written communication skills
• Previous experience in Customer Service Division preferred but not mandatory
• Strong process background
• Strong analytical and communication skills
• Advanced Excel skills (complex formulas and data tables)