* We are looking for an observant, perfectionist person who likes to verify that everything is always in its most optimal form.

* The ideal candidate will be a competent person who knows how to guide and train employees. He or She will have a thorough knowledge of the processes inherent to the responsibility of the position and will be oriented and focused on results.

In this role you will be...

• Designing and implementing tests, debugging, and defining corrective actions.
• Reviewing area policies and procedures to identify areas for improvement
• Performing and tracking quality control metrics
• Providing training and feedback to the team to improve the quality of the processes
• Giving feedback and share the Quality Assurance metrics with the management team

We are eager to be in touch with you because you have...

• 2+ years experience in Chargeback
• Unfinished Bachelor or above
• Critical thinking
• Motivate other coworkers to solve problems, guiding people and sharing best practices
• Share work experiences / methodologies with others
• Guide and help improve the team's performance
• Participate and contributes to tasks and projects related to the area's Objectives Key Results
• Disseminator of DiDi Culture