We are seeking a highly skilled and detail-oriented Senior Process Improvement Manager to join our team. In this role, you will be responsible for documenting both new and existing processes using various workflow chart tools, Google Suite, and other project management (PM) tools. You will manage the knowledge platform used by our analysts and work closely with the Learning and Development department to ensure the effective dissemination and utilization of process documentation. Additionally, you will collaborate with diverse stakeholders to gather input and ensure alignment with organizational objectives.

Responsibilities:

• Develop, document, and update detailed process maps and workflow charts for new and existing processes.
• Ensure all process documentation is clear, comprehensive, and easily accessible.
• Oversee and manage the knowledge platform used by analysts, ensuring it is up-to-date and user-friendly.
• Engage with diverse stakeholders across different departments to gather input and ensure alignment with organizational objectives.
• Monitor the progress of documentation projects and report on status, issues, and risks to stakeholders.
• Facilitate meetings and workshops to gather requirements and feedback on process documentation.
• Build and maintain relationships with stakeholders to promote collaboration and ensure buy-in for process improvement initiatives.
• Conduct regular audits of process documentation to ensure accuracy and completeness.

Qualifications:

• Bachelor's degree in Business Administration, Information Management, or a related field.
• Minimum of 4 years of experience in process documentation, process improvement, or knowledge management.
• Proficiency with workflow chart tools (e.g., Lucidchart , Google Suite.)
• Experience with project management tools such as Monday, or similar.
• Strong understanding of process mapping and documentation best practices.
• Excellent written and verbal communication skills.
• Detail-oriented with strong organizational and analytical skills.
• Ability to work collaboratively with cross-functional teams.

This job description is intended to convey information essential to understanding the scope of the position and general nature and level of work performed by the employee holding this job. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the role. The company reserves the right to modify, add, or remove duties as necessary.

SpotOn is an equal-opportunity employer, and we encourage applicants from all backgrounds to apply. If you are a results-driven and experienced Program Manager seeking a challenging role in managing non-IT projects, we invite you to submit your application and join our dynamic team.

 

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