Job Description

At DXC we use the power of technology, to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Application services team works with our customers as a trusted partner to help simplify, modernize, and accelerate mission-critical applications that support business agility and growth. Customers work with us to take advantage of the latest digital platforms with both custom and packaged applications, ensure resiliency, launch new products, and enter new markets with minimal disruption.

ABOUT THIS ROLE

Our Software Quality Assurance Analyst assist with Test Management for Spanish IVR for one of our large clients. The ideal candidate creates, enhances, tests, supports, maintains, and troubleshoots Test suit for IVR application for business unit & function. They will work in a collaborative onshore and offshore team.

Maintain industry standards as relates to quality assurance in Spanish & English IVR product. Responsible for creation, documentation, enhancement, and maintenance of Test artifacts. Responsible for Test Execution, defect management & reporting.

WHAT YOU' WILL DO:

• Work with team in Agile methodology.
• Create Test strategy and Test plan.
• Create test cases for IVR in Spanish and English languages.
• Assist & guide other teams with Spanish IVR (creation and execution of test cases).
• Create, modify, update & Execute Automation Test suit using CYARA.
• Execute test cases manually and on Postman as well as other simulators.
• Participate in Troubleshooting (root cause analysis) and debugging of defects.
• Manage defect lifecycle.
• Document Test results & give demo by end of sprint and participate in other Agile ceremonies.
• Provide Daily status report to Customer and leads.
• Update JIRA & Zephyr for stories and Test cases & other artifacts.
• Communicate effectively with a positive and confident attitude.
• Maintain (ongoing) suite of automated test cases.

WHO YOU ARE

• 4+ years of experience as a Spanish IVR Test Analyst
• Thorough knowledge of Zephyr & JIRA
• Thorough knowledge of CYARA & Postman and other Test simulation tools
• Thorough knowledge & experience in Testing processes & lifecycle, including but not limited to testing standards, methods, and procedures.
• Good Email & communication skills.
• Proficient in translating requirements to test cases.
• Experience in Agile, SCRUM, KANBAN methodologies.
• Experience in Test Automation.
• Proficient in Microsoft office.

WORK ENVIRONMENT

• Position 100% remote in Mexico.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we put our people first. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. With our Virtual First strategy the majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location, and we continue to monitor and conform with government regulations and customer requirements specific to each location.