Hace 1 mes
Help Desk Tier 2 for US customers
Si el reclutador te contacta podrás conocer el sueldo
Hace 1 mes
Help Desk Tier 2 for US customers
Si el reclutador te contacta podrás conocer el sueldo
TechBridgeIT
Sobre el empleo
Detalles
Descripción
We are seeking a talented and motivated individual to join our team as a Support Help Desk Tier 2 Representative. If you are a skilled communicator with a passion for problem-solving and helping customers, we want to hear from you.
Responsibilities:
Customer Support:
Provide exceptional customer service through various channels, including phone, email, and chat.
Resolve complex technical issues and inquiries related to our products or services.
Collaborate with Tier 1 support to ensure seamless issue resolution.
Technical Troubleshooting:
Diagnose and troubleshoot hardware and software issues.
Utilize remote desktop tools to assist customers with technical problems.
Escalate issues to the appropriate teams when necessary.
Ticketing Systems:
Proficient in using ticketing systems, particularly Zendesk.
Create, update, and manage support tickets to track customer issues and resolutions.
Application Support:
Provide technical support for our applications, guiding users through troubleshooting steps.
Collaborate with the development team to address and resolve application-specific issues.
High Volume Tier 2 Support:
Manage a high volume of Tier 2 support requests efficiently.
Prioritize and organize workload to meet service level agreements.
Documentation:
Maintain detailed records of customer interactions and resolutions in the ticketing system.
Contribute to the knowledge base by documenting common issues and solutions.
Customer Education:
Educate customers on product features and best practices to enhance their overall experience.
Provide step-by-step guidance for problem resolution and preventive measures.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 18561130