SUMMARY

The PMO Coordinator will facilitate successful business implementation through process development and review, gap analysis, root cause analysis, and communication. The PMO Coordinator will work closely with cross-functional teams to identify customer requirements and support the Project Specialists and Project Managers throughout the launch process. Through the utilization of lean tools the PMO Coordinator will support continuous process improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Job Description/Responsibilities

For all points listed, the focus will be for pre-launch and up-to six months post-launch on an account that is assigned to the Implementation Team unless specified differently by Management.

· Works with assigned Project Specialist, Project Managers, and relevant ProTrans Teams to propose process drafts based on customer requirements

· Conduct root cause analysis to identify post-launch process gaps and support assigned Project Specialist, Project Managers, and ProTrans Teams develop and execute solutions.

· Create work instructions, and update main resource documents for Project Management Office.

· Leads daily meetings with team and helps course correct and follow up on implementation strategies.

· Supports all open launches to ensure Project Plan and Customer Profile are accuratley updated, and supports Project Specialist during pre launch and launch phases.

· Host and reviews post launch lessons learned with Project Specilaist and Project Managers, to gather PMO resource updates.

· Participate in assigned training as prescribed by the PMO Manager in the area of Implementation/StartUp, Project Management, and any other trainings identified.

· Provides updates on PMO Project List and CRM Solution on open and pending implementations.

· Perform other duties as assigned.

- Bachelor's degree in a related field (MBA or relevant certifications are a plus).

LOCATION:

Monterrey.