IT Service Desk Analysts

Provide first level support for all IT issues through different contact sources (call / chat / self-service / email)

Handle the resulting incidents or Service Requests, using the incident management and request fulfillment processes in line with Service Desk objectives.

Monitors tickets assigned to the queue based on priority and redirect issues to correct resource

Required

Lives GDL

1 year experience as service desk position, . At least 6 months if they combine Customer Service expertise.

1-2 year practical experience in Information Technology

24*7 availability

English level B2 or above

Excellent customer service skills and the ability to communicate with a wide range of stakeholders

Strong problem-solving skills and the ability to take responsibility for issues that arise.

Comprehensive understanding of I.T. fundamentals including email and file sharing.

Experience with hardware faults including printer issues and router issues.

Strong attention to detail.