American Express is looking for a Travel counselor for its Premium Membership Travel Services, who will be responsible to provide a journey of experiences as a travel professionals who provide exceptional services, particularly at the high and luxury travel segment.
Minimum Qualifications:
- Travel working experience (mandatory).
- SABRE or AMADEUS Skills as a must.
- Excellent oral and written communication skills in English.
- Availability to work fulltime including Saturday & Sunday (days OFF will be arrange based on schedule.
- Exceptional customer service and FCR mentality.
- Experience in call centers (not mandatory)
- Ability to prioritized and understand customer's needs and follow up.
- Ability to operate in complex situations and under pressure.
- Strong listening and communication skills.
- Focus on teamwork and ownership.
- Advance students/bachelor degree on travel and/or hospitality.
If you are passionate about:
- Giving Card members timely, accurate and relevant information.
- Generate reservations for hotel, car, air, and any other travel service.
- Recommend and advise Platinum members providing a personalized service
- Manage Card member expectations.
- Delivering service above and beyond normal expectations.
- An understanding of Premium Travel related areas such as geography, products and lifestyle
- Have advanced English conversational skills
- Microsoft Office knowledge
Work Location: Metro San Antonio CDMX