About PayJoy

PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy's "secret sauce" technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit system. We reached profitability in 2020, reaching 10 million happy customers and over a billion dollars of sales in 2023.

This Role

PayJoy is seeking an experienced growth marketing leader with expertise in B2C-oriented marketing technology and operations. You will be responsible for accelerating customer acquisition and retention by designing and implementing appropriate marketing technology for PayJoy, focusing on Credit Line and Card products.

You will work in close partnership with product, engineering and Go To Market leaders across multiple countries. You will have the ability to diagnose and propose right-size solutions for customer data management, customer engagement, automation with a focus on in-app, omni-channel and paid marketing. You will report to the Head of Go To Market, Credit Line and Card.

This is a high impact and urgent role with fast trajectory for career growth. If you have worked in a marketing, growth and GTM operations at a fast growing B2C company this is a good fit for you. You should have experience understanding and articulating technical goals, solving requirements and improving systems over time. You will need to work cross-functionally with product, engineering, risk, data, and commercial teams. Your initial focus will be on analytics platform, attribution, marketing performance management, data management (CDP), CRM and customer journey orchestration. You may have assessed, worked with or implemented vendors like: Braze, Hightouch, Customer.io, Intercome, Appsflyer, Segment, amongst others.

Responsibilities

Evaluate our current technology stack, business needs and implement appropriate tools for automation and scale of high impact customer retention and acquisition campaigns
Experience in marketing channels relevant to reaching the underbanked in developing markets - ranging from meta paid ads to whatsapp
Establish marketing technology stack with clear attribution for performance marketing, online-offline marketing and customer lifecycle campaigns
Deliver IRR positive marketing technology implementations that help PayJoy to scale our successful marketing practices
Establish appropriate data collection and analytics, partnering with Data Engineering and BI teams to systematically measure impact from marketing actions and A/B tests

Requirements

Bachelor's Degree or equivalent experience
8+ years of experience in marketing technology and operations in a B2C company, preferably with LATAM fintech experience serving underbanked customers
Demonstrated impact scaling technology and operations in a marketing from startup to scale, including stage-appropriate MarTech investments with strong IRR
Experience collaborating cross-functionally with product, engineering and go-to-market
First-principles problem solver capable of independently assessing problems and proposing appropriate solutions
Experience working with developer tools, APIs and integrations, capable of communicating clear and prioritized requirements to Product and Engineering teams
Experience in customer retention and acquisition, CRM, growth hacking, marketing, operations and product marketing

Benefits

Company-funded Health and Dental Insurance for employees and immediate family members
Life insurance
30 days of Christmas bonus
20 days paid Vacation
50% Vacation premium
13% Saving funds
$2,000 MXN monthly grocery coupons
$2,000 USD annual Coworking Travel allowance
$2,000 USD annual Professional Development allowance
$500 USD annual Fitness allowance
$500 USD Phone Finance allowance
$250 USD Home Office equipment allowance
$200 USD Headphone allowance

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed