About Client:
The client is a global technology, consulting, and digital solutions company with problem-solving abilities and an emphasis on developing ingenious solutions that allow its clients to remain competitive, profitable, and secure in an evolving business environment.
Client anticipates and leads change to remain in the leader's quadrant for profitable growth, driven by partnerships with globally leading hyperscales like AWS, Google Cloud, and Microsoft. It has built strong capabilities in new as well as existing technologies such as cloud, data, and digital, pioneering new frontiers.

Job Description:

• As a Network voice Engineer, you will play a crucial role in managing and optimizing our voice communication systems.
• You will be responsible for maintaining, troubleshooting, and enhancing our VoIP infrastructure, ensuring seamless voice communication across the organization.
• The ideal candidate will have hands-on experience with a variety of voice technologies, including VoIP gateways, voice circuits, call recording systems, and contact center solutions.

Key Responsibilities:

• Manage and administer VoIP gateways, including Audiocodes and Cisco, to ensure optimal performance and reliability.
• Monitor and troubleshoot voice circuits, identifying and resolving connectivity issues in a timely manner.
• Oversee call recording and workforce management systems, such as Verint and NICE, to ensure compliance and operational efficiency.
• Administer and maintain Cisco Unified Communications Manager (CUCM) for call routing and management.
• Support CC servers and Genesys Cloud Contact Center solutions, optimizing configurations for efficient call handling.
• Manage voice recording systems, including WILMAC Korea, ensuring accurate and secure storage of communication data.
• Maintain IPC phone trading systems for efficient financial communication and collaboration.
• Provide support for Cisco Jabber, addressing user issues and implementing enhancements.
• Collaborate with cross-functional teams to implement voice-related projects and initiatives.
• Stay updated on emerging voice technologies and best practices, recommending solutions for continuous improvement.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 7+ years of experience as a Network Voice Engineer or similar role.
• Hands-on experience with VoIP gateways, such as Audiocodes and Cisco.
• Proficiency in managing voice circuits and call routing protocols.
• Experience with call recording and workforce management systems, such as Verint and NICE.
• Strong understanding of Cisco Unified Communications Manager (CUCM) administration.
• Familiarity with CC servers, voice recording systems, and contact center solutions.
• Knowledge of IPC phone trading systems and Cisco Jabber.
• Experience with Genesys Cloud Contact Center is a plus.
• Ability to work effectively in a fast-paced, collaborative environment.
• Willingness to work in 24X7 projects (Shifts)
• Excellent communication and interpersonal skills.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com .