Job details

Country

Mexico

State / Region / Province

Nuevo Léon

Work Location

Monterrey

Domain

Operations

Interest Group

Infy Mexico

Skills

Domain|Finance|Accounting & Reporting

Company

Infosys Mexico

Requisition ID

118612BR

Job description

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

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Expectation:

• Clear the daily assigned cases.
• Ensure that customer metrics are met.
• Good team player.
• Adhere to the standard operating process and compliance.
• Ensure that any issues or escalation are brought to TL notice and addressed immediately.

Minimum Experience: 0-2 years of Order management or BPO experience.
Job requirement:

• Clear written & oral communication/customer service skills with external as well as internal customers.
• Strong problem-solving skills.

Required Knowledge and Skills:

• Strong analytical and problem-solving skills
• Excellent attention to detail and accuracy
• Proficiency in Microsoft Office Suite (Excel is a plus)
• Effective communication and interpersonal skills
• Ability to work independently and as part of a team

Desired Knowledge and Skills:

• Experience with Enterprise Resource Planning (ERP) systems (e.g., SAP, Oracle)
• Working knowledge of order processing best practices
• Understanding of supply chain management principles
• Experience in customer service

Main Responsibilities:

• Process and manage customer orders in a timely and accurate manner
• Verify order details and pricing against inventory availability
• Communicate effectively with customers regarding order status and any issues
• Investigate and resolve order discrepancies
• Collaborate with sales, warehouse, and finance departments to ensure order fulfillment
• Maintain accurate order records and reports
• Analyze order data to identify trends and opportunities for improvement
• Stay up-to-date on company policies and procedures related to order management

Additional Information:
This is a basic job description, and specific requirements may vary depending on the company and industry. Some Order Management Analyst positions may require additional technical skills or experience in a specific industry.