Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally. Location:?Work is what you do, not where you go.?For this role, we are open to remote work and can hire anywhere in Mexico About the opportunity As an Specialist, this person will be responsible for processing payroll for assigned clients and addressing their needs. All this communication is in English, so a completely bilingual Spanish/English employee is required. What you'll get to do Compile and capture all incidents/concepts that are the subject of remuneration necessary for the calculation of the assigned payroll, according to the established processes and calendars Review all the information in the payroll system, such as the dates of additions and terminations, salary changes, Integrated Daily Salary (SDI), etc. Manage issues of the IMSS (Mexican Social Security Institute) and the Unique Self-Determination System (SUA) Calculate Severance Payments and Settlements Calculate state and federal taxes related to the payroll process Timely delivery of reports and activities in accordance with the calendars and deadlines established with the client Skills and experience we value +7 years payroll calculation experience customer service experience with HCM English FLUENT What would make you really stand out Degree Previous customer support experience Calculation of state and federal taxes related to the payroll process Quality of information #LI-Remote