2 interviews required 1st level - Infosys Mx team 2nd level - Diego Cuevas Location: Santa Fe - CDMX (5 business days) JD ID TAF_JD_CISMFG_Workplace_EUC_Technician Role (L1/L2/L3/Service Lead/Tech Lead/Architect) Technical SME Position Infrastructure – EUC Technician Academic Background Bachelor of Engineering / Technology / Science Overall Experience (in yrs.) 3+ years Location Onsite – SantaFe CDMX 20 TAF_JD_CISMFG_Workplace_EUC_Technician Technical skills (Required – Must to have) 3+ years of experience supporting Microsoft systems (Windows 7, 8.1,10) in IT Infrastructure function. Must have knowledge of Microsoft desktop operating systems Must have knowledge of PC hardware architecture Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.) Hands on experience in SCCM environment and OS deployment, patching, updates, application deployment A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals Good understanding of other IT disciplines, (i.e Messaging, Server operations, etc.) Should have good understanding of Microsoft Acrive Directory, Patch management, DHCP and DNS Should have good understanding of user profile management Proven Customer Service skills Excellent written and oral communication skills Experience in Scripting languages like powershell Excellent written and oral communication Technical skills (Required - Nice to have) Awareness of latest technologies and trends Knowledge of agile methodologies Must have the ability to identify and instill industry best practices. Proven Customer Service skills Excellent written and oral communication Language skills needed English People skills Role (L1/L2/L3/Service Lead/Tech Lead/Architect) Soft skills Create deep client impact Execution excellence 3 Role (L1/L2/L3/Service Lead/Tech Lead/Architect) Skill Level The role is expected to carry out following function/activities as part of this job. Point of Contact for IT Incidents and update Client on ETA /Resolution/Workaround. Point of Contact for IT Teams and Vendors at client and Infosys. Point of Contact for future Infrastructure Enhancement and requirement gathering. Coordinate with IT teams at client environment for Incident resolution and Project Implementations Manage IT Service Delivery at onshore Locations Coordinate with Offshore IT Team. Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team. Work with PMO on short/long term IT Project implementations Work with Delivery SPOCs and client Business users on IT requirements Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations Vendor Contract and License Management Implement Service improvement and Transformation initiatives Expert