At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We have grown to nearly 200 team members across key business areas in the country, and we are looking to continue growing by providing team members with the best work experience.

You will be Lyft's voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time. As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience.
Responsibilities:

Be Lyft's voice on social media and other digital channels and exercise impeccable judgment as Lyft's representative
Proactively solve issues and foster trust with our beloved passengers and drivers
Triage problems from our community and own issue resolution, escalating to designated team(s) when necessary
Create a personalized, positive and effortless experience for the Lyft community
Work cross-functionally with Product, Marketing and other teams to ensure a cohesive voice of support
Cover the occasional after-hours on-call shift
Be a community advocate for Lyft

Experience:

1+ years of experience in customer service or sales mandatory
1+ years of experience with social media or communications preferred
Captivating copywriting skills and fastidious attention to detail
Emotional intelligence in spades and experience dealing with people
Startup hustle and tireless work ethic
Keen ability to work independently and in a team
Strong ownership mindset and resolve to follow-through
Willingness to work 2nd Shift/Evening Hours with 1-2 weekend days included in shift

This role will be in-office on a hybrid schedule if an established Lyft Location is available to the Mexico City region - Hybrid Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.