Technical Support Engineer Mexico 2.5-5 Years Mexico Job Family Support (Support) Job Description (Posting). To provide technical support to end users of a product (eg. BEA support, ORACLE tech support) as per defined SLAs agreed with the customers (1.) To dialog and interact with technical users of the product (2.) To document all the defined processes and the methods of resolving the ticket, troubleshooting, etc. (3.) To perform knowledge transition during project enhancements (4.) To troubleshoot and own or resolve tickets raised by the clients including escalation (5.) To update self on latest technologies and related areas Qualification B-Tech No. of Positions 1 Skill (Primary) Business Productivity-Pega-Pega Version 7 Employee Group Business Line FT City Guadalajara Entity CSW Auto req ID 1415637BR Expected Date of Closure 31-May-2024