About Kennametal With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube. Responsabilities: • Responsible for supporting daily requests for technical and applications assistance; • Entering requests in case management to develop better data for improving the customer technical experience; • Learn and use all systems available for supporting requests, SAP, cross reference spreadsheets and databases, CAS group files and drawing warehouse; • Assist with large cross requests, tooling packages and project teams to identify solutions technical to customers' applications; • Perform mostly routine tasks and projects; • Prepare standard reports and assist in more complex analysis; • Operate systems and use technology within learned field; • Assist in more complex projects. Requirements: • High school diploma or equivalent; technical or higher education is a plus; • 6-7 years of experience with metal cutting machining; • Previous experience in technical support or similar role; • Excellent verbal and written communication skills; • Ability to effectively problem-solve; • Advanced english (speak and write); • Advanced spanish (speak and write); • Availability to work home office (have good internet). Equal Opportunity Employer