Técnico de Servicio Michelin, the Worldwide leader in Tires, is hiring! -------------------------- KEY EXPECTED ACHIEVEMENTS Managing and developing team: • Creates an environment, with pairs, that encourages empowerment, collaboration and autonomy for direct team and among teams • Guides the team to set objectives, aligned with the objectives of the entity. • Ensures that the team has the adequate and suitable resources (including material) to complete its activities • Manages priorities and guides the team to balance the workload according to the defined priorities • Develops and supports team members career plans and learning opportunities • Provides regular and timely feedback to team members • Manages the staffing movements taking into account the expectations of employees, the needs of the team and the entity • Applies company policies and procedures in managing direct reports' performance. • Facilitates change at team level. Driving operations and performance : • Ensures the operations are conducted properly, according to processes, quality standards (including safety and security), and customer requirements • Plans team activities on a daily basis • Organizes and optimizes the means and resources necessary to meet the objectives • Ensures that a daily performance management review against service level is conducted within the team and corrective action plans are in place. • Coordinates actions with partners/customers to optimize the performance level • Identifies the upcoming critical situations in order to anticipate actions • Continuously seeks to improve performance of operations, customer and employee satisfaction Michelin is an equal employment opportunity employer of visible minorities, women, Indigenous persons and people with disabilities. If you need accommodation for any part of the employment application process because of a disability, please contact us at accommodations@michelin.com