Position: L2 Support Engineer

Location: CDMX

Industry - Sector: Insurance

What you'll do?

• Application Support L2 – Hybrid Position

What you'll bring:

• 4 years of user support experience using any service tool B1 B2 grade level resource
• SQL knowledge
• ITIL Knowledge

·        Good experience in handling user queries and providing resolutions by thoroughly understanding the SOP and knowledge base

·        Immediate response to service tickets and work through the process to understand the user problem and resolution

·        Insurance Domain Application knowledge Underwriting Claims is a MUST

·        Support only in English language English Good in both writing and speaking is a MUST

·        Capture information and complete problem analysis Provide day to day troubleshooting and proactive advice on process improvements

·        Complete all regular scheduled tasks per the applicable Service Level Agreements Provide monitoring support during IT system maintenance and implementations to resolve queries to the user group

Soft skills:

Work Underpressure, Quality at work, Results Oriented

What can YOU expect in a career with Capgemini?

·      Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini's clients.

·      You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.

·      You will contribute to client satisfaction by providing timely and responsive value-added services and work products.

·      Capgemini offers a competitive compensation and benefits package.

·      Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.

·      Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

You will love this job because

·        Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.

·        Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.

·        Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

“At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position”