Hace 2 sem
Online Customer Support
Salario no mostrado por compañía
Sobre el empleo
Detalles
Descripción
Our Purpose
P\S\L Group is a global organization dedicated to putting information at the service of medicine. The companies and people of the P\S\L Group aim to improve medical care by serving those who need it, those who provide it and those who seek to improve it.
Our primary purpose is to help clients increase the effectiveness of activities pertaining to scientific communication, medical education and product/service marketing. To this end, we want our information services to contribute to the goals we share with our clients, namely: to accelerate the advancement of medicine and help people enjoy better, longer lives.
Position Summary
Member Support is part of the Network's OpEx A-Team responsible for member support and maintenance of support channels for businesses across the P\S\L Group and ultimately reducing member turnover and increasing engagement in our businesses to drive revenue. To this end, Member Support will process queries from members, generate reports and implement strategies and tactics across P\S\L Group to ensure members queries are resolved efficiently and continuous improvement initiatives are flagged to key stakeholders.
Coordinator will report to the Director of Member Support and will be responsible for support and resolving member queries. This includes but is not limited to troubleshooting and investigating customer service issues.
Responsibilities:
Elements of this role include, but are not limited to, the following:
Skills and Qualifications:
Based in Queretaro, Queretaro
ID: 18536421