Customer Quality Engineer

Position objective:

Work with customers in order to comply with their quality requirements and follow up on any finding that they would have, developing and implementing quality assurance policies and procedures to facilitate continues improvement quality activities in order to reduce potential defects.

Requirements:

·       3+ years' experience in similar position

·       Bachelor degree Engineering (Industrial, Mechatronic, Electrical Engineering) 

·       Quality standards and system regulations (ISO, IATF, VDA) knowledge

·       Manufacturing processes and associated technologies, Process improvement techniques knowledge

·       Audit techniques, Quality tools (FMEA, SPC, MSA, Root Cause Analysis, etc.),

·       Continuous improvement techniques

·       Communication at all levels

·       MS Office proficient

. Schedule availability

. Fluent in English

Main responsibilities:

·         Have strong communications with customers and solves issues presented.

·         Attend and visit customers when needed.

·         Prepares customer related reports, including analysis and driving implementation of needed actions

·         Approves changes to existing products or process which have previously been agreed by the customer, partners with sales organization to gain acceptance of changes with customers

·         Accountable for coordinating the investigation of customer complaints in partnership with local QA and responsible to communicate outcome to the customer including claim management

·         Reviews and approves customer samples using quality control data

·         Reviews and submits customer requested documentation such as requalification, data

·         Proactively visits the customer's site as needed or requested

·         Discuss with customer the PPAP submission requirements in case of changes due to Technical Change Management (TCM) and prepares the customer PPAP submission

·         Manages the deviation process with the customer

·         In case of an internal product non-conformance steers the evaluation of the non-conformity based on defined and agreed customer specifications

·         In case of a customer complaint, leads the problem-solving process with the relevant team

Skills:

• Strong communication skills
• Problem-solving
• Management of multiple activities simultaneously
• Customer service orientation.
• Strong attention to details